"Git 'R Done!" ...

Yeah, we said that (I can't believe it myself!!!).

The truth is, if you are going to make an investment in gathering information about customer service and customer satisfaction in your local workforce investment area, you should also have a plan for how to use that information to make a lasting difference. And that's what we will tell you about in this part of the web site.

Success Coaching ...

Coaching for success is the secret! It is one of the ingredients that has been missing in the past.

After the focus groups ... after the training ... after the Systems Reviews ... after the Mystery Shopping ... after the reports ... after the retreat ... it's time for some action. And that's when the coaching pays off.

Success coaching helps your one-stop operators move the process forward. We know they are busy. We know that, in most one-stops, there is a seemingly endless flow of people and demands on your time. But we also know that the customer and continuous improvement have to be a priority. So, Success Coaching helps one-stop operators:

• Untangle their thinking in a busy one-stop environment.
• Keep their vision and their focus on the prize, which is continuous improvement of programs, staff, partners, services, resources, facilities, and the like.
• Maintain a comfortable environment of accountability that promotes real, tangible improvements.
• Keep the action moving forward at all times towards achieving those goals.

For up to ninety (90) days after the "Secret Shopper Retreat," we will work with your one-stop operators in a coaching environment to help ensure that information from the program translates into action in the one-stops. We want to see you and your team develop a culture and climate of continuous improvement.